Can I change saved account details?

Yes, you can ask us to correct saved details through live chat or privacy@viva138.club. We may request proof, recent wallet method, or registered phone confirmation before we change account data.

Reference

Privacy Policy for Your viva138 Account

Your account data, device signals, and DANA, OVO, GoPay, or QRIS wallet records are handled under this Privacy Policy before you enter the lobby.

Account data scopeDANA and OVO recordsGoPay and QRIS checksCookie choices

Browse Lobby Read FAQ

What We Collect and Why

viva138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear account handling helps you know what happens before you join, verify, deposit, or ask for help. We collect the details you enter during account setup, login records, device type, IP signals, cookie choices, and wallet activity linked to DANA, OVO, GoPay, or QRIS. If you

1
open your account from Jakarta, the same privacy checks apply: we use your data to confirm account ownership, process wallet requests, detect unusual access, and answer privacy questions through our service channels. We do not ask for extra documents unless a wallet check, account recovery step,
2
or security review makes it necessary. When access or eligibility is discussed, it depends on local law and is available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Three Ways to Reach Privacy Support

Fast privacy help matters when your phone changes, a wallet record looks unfamiliar, or you want to update saved account details. Our team handles Privacy Policy questions through live chat, WhatsApp, and email from 10:00 to 02:00 WIB. We ask you to confirm your username, registered phone, and recent wallet method before we discuss account data, so your request is not exposed to another person.

Team online

Live chat privacy desk

Use the chat button after login for account-data questions, cookie concerns, or a device you do not recognise. We may ask for your username and last wallet method, not your wallet PIN.

WhatsApp account help

Message our WhatsApp line between 10:00 and 02:00 WIB when you cannot reach the account page. We confirm identity through registered phone details before discussing wallet records or login history.

Email privacy request

Send privacy requests to [email protected] with your username, registered phone, and the exact data change you want checked. We reply with the next account step rather than sharing private records in open mail.

ACCOUNT CARE

Six Controls Around Your Account Data

Privacy is part of the account flow, not a separate promise tucked away at the bottom of the page.

Account setup details

When you create an account, we ask for username, phone number, password, and region signals needed for access checks. We use those details for login, recovery, wallet matching, and service replies.

Wallet privacy records

DANA, OVO, GoPay, and QRIS activity is stored as transaction references, timestamps, and account links. We use those records to match deposits, review withdrawals, and answer payment privacy questions tied to your account.

Device and session checks

Open Account > Security > Devices to see recent login activity where available. Device type, browser data, and IP signals help us spot unusual access and protect your account from unwanted entry.

Cookie choices

Cookies keep your session active, remember language choices, and help us read basic page errors. You can clear browser cookies on your phone, then log in again to refresh privacy settings.

Game session data

When you enter Auto Roulette, Aviator, Dota 2 markets, Bingo, or Fishing God, we record session time, account ID, and wallet result. Those logs support account history and privacy checks.

Retention and changes

We keep account, wallet, and service records only for operational, security, and legal needs. To request a correction, contact us with the account field involved and the proof that supports the change.

Privacy Questions Before You Join

Before you open an account, you should know exactly how your details move through signup, wallet checks, session logs, and service contact. These answers focus on the Privacy Policy for viva138 accounts in Indonesia. For a private request, use live chat after login or email [email protected] with the account detail you want checked.

We collect your username, registered phone, password, region signals, device data, and signup time. These details help us create your account, confirm later access, recover login issues, and connect wallet records to the right profile.

We store transaction reference, amount, timestamp, and account link for each DANA, OVO, GoPay, or QRIS request. The records help us match wallet activity, answer privacy questions, and check withdrawals tied to your account.

Cookies keep you logged in, remember basic site choices, and help us read page errors during sessions. Game records such as Auto Roulette or Aviator activity are tied to account logs, not public display.

Yes, you can ask us to correct saved details through live chat or [email protected]. We may request proof, recent wallet method, or registered phone confirmation before we change account data.

Only staff assigned to account security, wallet matching, or privacy requests can view those records. We limit internal access by task, and we do not discuss your private account details with another person.

We keep account, wallet, device, cookie, and service records for operational, security, and legal needs. When records are no longer needed for those purposes, we remove or reduce them according to our internal process.

Log out after each session, clear browser cookies if needed, and check Account > Security > Devices when available. If you see access you do not recognise, contact support from 10:00 to 02:00 WIB.

Privacy Policy for Your viva138 Account

Three Ways to Reach Privacy Support

Live chat privacy desk

WhatsApp account help

Email privacy request

Six Controls Around Your Account Data

Account setup details

Wallet privacy records

Device and session checks

Cookie choices

Game session data

Retention and changes

Privacy Questions Before You Join

01 What data do you collect when I open an account?

02 How are DANA, OVO, GoPay, and QRIS records used?

03 Do cookies follow my game sessions?

04 Can I change saved account details?

05 Who can see my wallet and document checks?

06 How long do you keep account records?

07 What should I do on a shared phone?

Related Pages